Operations Business Analyst Intern - Return and Refund, Regional Operations (Spring & Summer 2024)
Shopee
Malaysia
Training
Full-time
2 months ago
Job Description: Draw insights from data sets and apply data-driven methods to solve returns/refunds operational challenges Define project goals and strategy to achieve an ideal returns/refunds experience Collaborate with local stakeholders to refine policies and introduce initiatives to improve the returns/refunds experience Manage key cost drivers while negotiating the competing needs of the buyer versus seller experience Requirements: Ability to apply analytical thinking towards business problems Strong interest in working with large data sets and problem solving Experience/proficiency in SQL and/or Python is a plus Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them Strong desire to work on and take ownership of product-related projects to drive platform improvements, and enhance end-user experience Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
