Assistant Manager, Report to Report
AIA
- Kuala Lumpur
- Permanent
- Full-time
- Perform diagnosis / investigation / troubleshooting.
- Perform configuration changes/ fixes or work closely with vendors where vital to resolve incident.
- Develop & update Change Scope Analysis (CSA) and documentation (i.e. Functional Specification Documentation (FSD)).
- Perform configuration / code changes & Unit Test (including coordination with 3rd party where vital).
- Prepare test scenarios & acceptance criteria.
- Advise on readiness for Regression Test / Production deployment
- Prepare & submit Change Deployment Template.
- Close ticket upon successful Production deployment OR Close ticket upon receiving successful-deployment-confirmation from Integration Manager.
- Perform BAU activities as per defined in accordance to GA-FIT COE operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally of moderate to complex scenarios.
- Positive collaboration with all stakeholders on BAU related matters.
- Support end users in system usage and assist in raising overall SAP proficiency of the end user base and act as a SAP ambassador.
- Deliver training to end users.
- Participate in project activities with SAP focus.
- May require short term travel, standby and shift arrangements.
- Supporting Team Manager on work assignments as per required.
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