Payments Specialist, Kuala Lumpur

Kuala Lumpur
Permanent
Full-time

13 days ago
Apply easily

This job opportunity is only available for residents of Malaysia with work permit.Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Payments SpecialistReporting to: Payments ManagerResponsibilities:

Handling and monitoring clients deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
Update the Platform systems with relevant information
Handle any client requests/complaints and perform a timely investigation
Assisting Onboarding/Support in replying to client queries
Collaborate/Assist the Compliance and Risk Team regarding specific clients
Conciliating with customers and service providers on payment issues via different channels
Other ad-hoc duties as per managements request

Candidate profile:

Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
University / College Degree in Business / Economics / Finance or any relevant field
Experience in a client facing position will be considered an advantage
Fluent verbal and written English (additional languages are an advantage)
Ability to work from 8:00 AM to 5:00 PM, Monday to Friday, including public holidays.
A team player with excellent communication skills
Attention to details

The offer:

Welcoming, young and multicultural team with approachable leadership
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Comprehensive medical and insurance coverage to support your health and well-being
Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
Vibrant company life: from team activities to global celebrations
Free access to multiple sports and wellness facilities across the country
A gift and a day off on your Birthday
Access to 24/7 mental health support through licensed external therapists and psychologists
Interview with People team (30 min - 35 min).
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.

The application process will be handled directly by the client and include:

Interview with People team (30 min - 35 min).
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.

Working hours: Regular (8am - 5pm)Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

Emerald Zebra