IT L2 Support Engineer

Pulau Pinang
Permanent
Full-time

2 months ago

You will be supporting the local and remote IT infrastructure, mainly in a Windows environment, by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2/3 support using ITSM and Agile practices.Responsibilities:

Maintain and support Windows servers, VMware, Office 365, and Azure Cloud
Troubleshoot system issues and work with vendors for hardware fixes
Deploy and support both in-house and third-party application
Monitor performance, create reports, and ensure infrastructure security
Participate in system upgrades and infrastructure planning
Collaborate with internal teams and document technical procedures
Provide support on-site and remotely, ensuring SLAs are met

Requirements:

4-5 years of IT experience with Windows Server 2019+, VMware ESXi, Windows 11, Office 365, and Azure Cloud
Knowledge of ITSM, ITIL, and Agile methodologies
Strong communication and teamwork skills
Bachelor's Degree in Computer Science (or equivalent experience)
Knowledge of UNIX/Linux systems
Scripting (PowerShell, Java, C++, etc.)
Basic networking (Cisco CCENT/CCNA)
Familiarity with cloud licensing and modern IT tools

KRISV Consulting

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