Key Responsibilities Provide 1st-level technical support for end users' PCs, laptops, and handheld devices via phone, email, remote tools, or in person. Troubleshoot and resolve hardware, software, network, and printer-related issues. Set up and configure desktops, laptops, mobile devices, and peripherals. Monitor and maintain computer systems and networks. Perform basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired/wireless networking, and firewall devices. Manage user accounts, permissions, and access control (e.g., Active Directory, email systems). Maintain IT asset inventory and ensure accurate documentation. Coordinate with end users and vendors for IT system support and troubleshooting. Escalate complex issues to higher-level support or vendors as necessary. Ensure all support tasks meet SLAs and comply with company policies. Requirements Minimum 1-2 years of experience in the IT industry or a similar role. Ability to work flexible shifts, including standby and night shifts. Willingness to travel to sites for work. Proficiency in Mandarin for communication with stakeholders and clients. Diploma/Degree in Computer Science, IT, or related fields. Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts. Basic understanding of IT infrastructure, networks, and servers. Good oral and written communication skills with high attention to detail. Strong customer service orientation with a positive attitude. Team player with a strong sense of responsibility and urgency. Strong analytical thinking and problem-solving skills. Ability to provide 2nd/3rd-level technical support is an added advantage.