Location: TRIAD, Level 31 Naza Tower, Platinum Park, Persiaran KLCC, Kuala Lumpur Job Type: Full-Time Company Description TRIAD is one of the newest luxury gyms and fitness clubs in the heart of KLCC. Spanning over 13,000sqft and located in Naza Tower, Platinum Park, TRIAD is the forefront of wellness clubs in the area. At TRIAD, we are not only dedicated to promoting health and wellness but also building a community and a safe space our members can call their second home. Our state-of-the-art facility offers a range of fitness programs, personal training, and wellness services designed to help our members achieve their fitness goals. Our aim is to build and nourish a strong and welcoming community by creating a safe and supportive space that brings people to train consistently and regularly together, to transform physically, mentally and emotionally together and to transcend to even better versions of ourselves together. Position Overview We are seeking a motivated and dynamic CSR to join our team. The ideal candidate will have a passion for fitness and wellness, along with exceptional customer service skills. The CSR is responsible for ensuring excellent customer service and fostering strong relationships with members and guests of the fitness center. This role involves managing inquiries, resolving complaints, promoting membership sales, and enhancing the overall customer experience. Key Responsibilities: Greet and assist members and guests in a friendly and professional manner. Address customer inquiries via phone, email, and in person. Handle complaints and resolve issues e iciently to ensure member satisfaction. Promote and sell membership packages, personal training sessions, and fitness programs. Maintain an updated database of members and prospective clients. Provide information on fitness center facilities, classes, and events. Assist with membership sign-ups, renewals, and cancellations. Conduct follow-ups with new and existing members to ensure engagement and retention. Collaborate with the marketing team to execute promotional campaigns. Gather customer feedback and suggest improvements to enhance service quality. Monitor cleanliness and functionality of front desk and lounge areas. Ensure compliance with health and safety regulations. Qualifications and Skills: Diploma or Bachelor&aposs degree in Business Administration, Hospitality, or a related field. Proven experience in customer service, preferably in the fitness or hospitality industry. Strong communication and interpersonal skills. Sales experience is an advantage. Ability to handle stressful situations with professionalism and patience. Proficiency in Microsoft O ice and CRM software. Passion for health, fitness, and wellness. Availability to work flexible hours, including weekends and public holidays. Benefits: Competitive salary and incentives. Free gym membership. Opportunities for career growth and professional development. A dynamic and health-conscious work environment. How to Apply: Interested candidates should send their resume and a cover letter to [HIDDEN TEXT] with the subject line "Application for Customer Service Representative." Show more Show less