WHO WE ARE Arches is Asia&aposs premier expert network, connecting leading consulting, investment firms and Fortune 500 companies with the expertise they need to make informed decisions. We currently have offices in Tokyo, Shanghai, Hong Kong, Singapore, and Ho Chi Minh. Since 2019, we&aposve grown to 170+ professionals across Asia (and aiming to double our operation in 2025), secured $6M in funding, and built a network of 158,000+ experts serving the world&aposs most prestigious firms. Arches Fortune 500 2019 170 2025 600 158,000 Learn more about us: Arches on LinkedIn (Japanese version below) INDUSTRY OVERVIEW The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or niche. ROLE OVERVIEW As a Client Services Associate (Expert Matching Team) , you&aposll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies. RESPONSIBILITIES Project Understanding and Ideal Expert Profile Identification Gain a thorough understanding of client project needs based on main topics and client characteristics. Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise. Recruiting Expert Candidates (Main Focus) Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks). Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics. Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients. Manage scheduling for client-expert interviews and building relationships with experts for future collaborations. REQUIREMENTS Background Undergraduate degree 0-3 years of professional experience in sales, recruitment, client service, or related Japanese proficiency - Able to communicate confidently with a diverse network of experts across APAC Additional language skills are a plus! Competencies Adaptability in a fast-paced environment Goal-oriented and KPI-driven - Committed to achieving targets, with a proactive approach to growth and success. Results-focused - Consistently track, measure, and improve to meet and exceed goals. Problem-solving mindset - Skilled at identifying and addressing gaps between goals and outcomes. Collaborative approach - Open to seeking support and working with the team to achieve the best results. Working Location Fully based in Ho Chi Minh City, Vietnam , with relocation support covering visa, flights, and accommodations. BENEFITS Compensation & Benefits Competitive base salary with performance reviews every 6 months Monthly performance-based incentive up to $900 Annual Bonus - 1-month gross salary Paid Leave - 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave Private Medical Insurance - Includes dental coverage Self-learning Budget - Up to $1000 per year Relocation Support (Visa, flights, accommodation) Career Growth Rapid Career Advancement - Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions. Build a High-Caliber Network - Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth. Engagement Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks Support for employee well-being also includes sports clubs (badminton, golf, football, etc.). Flexible Work Arrangements (Business Overview) 1 1 Share Knowledge, Empower Asia (Responsibilities) IT ( ) Arches (Requirements) (MUST) (WANT) ( / ) ( ~ ) ( ) ( ) (Benefits) (Employee Interview) /EM 1000 PM Arches CEO Youtube 2 ! 3 !? ! Arches is more than a company-it&aposs a movement to democratize expertise. We&aposre building a future where knowledge is to all, and you can be a driving force in this transformation. Join our team of passionate professionals, by visionary investors backed, and make your mark on the accessible global stage! Show more Show less