The Sales Associate's role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.Job responsibilitiesKey ResponsibilitiesMeet/Exceed individual and store sales targetsAchieve all KPIs and CRM requirementsFocus on cross, up-selling and have strong “matchmaking” skills for all product categoriesProvide exceptional customer careDrive local clients network growthRecruit and convert prospect clientsBuild lasting relationships with clients by bonding with them, understanding their desires and providing adviceMaintain client books to retain actual clients and detect new potential clientsKeep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyaltyGood team managementMaintain an open, positive and constructive communication with team membersProvide support in merchandise inventoryKeep track of physical inventory of merchandise and inform Store Manager about product replenishmentAssist with refilling, unpacking, packing and sorting of stocksProvide support in visual display of merchandiseMaintain visual standards under the direction of VM departmentLead/Provide support in store projects/back office proceduresProficient and accurate use of POSParticipate in all inventory, cycle counts and goods receptionsEnsure store functional maintenanceRespect stockroom guidelinesBe vigilant about store security and loss preventionPrevent, minimize and reduce risk of stock loss or theft occurrence at all timesRequirementsMinimum 1 year of retail sales experience will be an added advantageReady-to-Wear (RTW) and/or luxury fashion experience will be an added advantageGood understanding of luxury market and practicesGood communications and interpersonal skillsGood team playerMotivated and drivenGood customer service and selling skillsGood in mix and match on Ready-to-Wear (RTW)Good flair of fashion sense