Job Responsibility Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Job Requirements High school diploma, general education degree, or equivalent. Fresh graduate are welcome Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Job Benefits Near to Public Transport (LRT / MRT / Monorail) Annual Bonus Team Building Positive Working Environment Flexible Working Hours INCENTIVE ALLOWANCE EPF SOCSO EIS Show more Show less