Tech Advisor for Retail
Brightstar Computer Sdn. Bhd.
- Bukit Bintang, Kuala Lumpur
- Permanent
- Full-time
- Birthday Leave
- Incentive
- staff purhcase
- High school diploma, general education degree, or equivalent.
- Fresh graduate are welcome
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Near to Public Transport (LRT / MRT / Monorail)
- Annual Bonus
- Team Building
- Positive Working Environment
- Flexible Working Hours
- INCENTIVE
- ALLOWANCE
- EPF
- SOCSO
- EIS
Maukerja