Service Title: IT Change Management Specialist Location: Malaysia Work Set up: Hybrid PROFILE: Main characteristics of an IT Change Management Specialist Experience Minimum 3 years' experience of change management in a coordinator / change manager role. Minimum 3 years' experience and knowledge of IT Operations. Have worked in a global organization with matrix management and complex organizational units. Operational knowledge of, and experience with ServiceNow. ITIL certified, or willing to obtain certification as part of your development plan. Strong analytical skills and attention to detail. Excellent problem solving and critical thinking skills. Excellent communication skills to various level stakeholders, in English. Energizes a community to actively support process adoption, adherence, and continuous feedback. MOST IMPORTANT ACTIVITIES: Ensure that changes are handled in accordance with the current agreed process and associated procedures. Administer change records in SILVA, ServiceNow instance. Participate in, and host relevant change management meetings including CABs. Assist with escalated changes and ensure their workflow is managed in accordance with the process. Provide day to day expertise for changes managed to the process stakeholders. Collaboration with process stakeholders. Responsibility for ensuring change approvals are in place in accordance with timings specified in the process. Production of change management reporting. Managing post implementation reviews for changes that have caused major business impact or upon request. Reporting issues or process deviations to the Change Management Team Manager. Reporting process improvements to Change Management Team Manager. Execution of change process related tasks, including process improvements assigned by the Change Manage-ment Team Manager. Supervision and coordination of changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand Show more Show less