Change Management Specialist - English and Cantonese Language Support
- Bangsar South, Kuala Lumpur
- RM 4,000-5,000 per month
- Permanent
- Full-time
- Expert knowledge in Change management process, procedures and standard operating work.
- Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures.
- Identify areas of improvement in change process when change fails to complete within change windows.
- Analyze, track, record, report and update regularly on change tickets.
- Work with internal team to identify potential process, monitoring, resolution to improve on change management.
- Intermediate level of knowledge on Microsoft Office (Excel, PowerPoint and Word).
- Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).
- Excellent communications skill in Cantonese, English, Mandarin.
- Demonstrated leadership in managing work quality, driving productivity improvements, making sound decisions with accountability, and maintaining strong customer focus.
- Proven ability to build and influence relationships through integrity, open communication, teamwork, negotiation, and collaboration with staff, customers, vendors, and stakeholders.
- Skilled in preparing customer reports, ensuring ISO-compliant documentation, and supporting audit, compliance, and assurance activities.
- Flexible and reliable in working shifts or on-call in a 24/7 operational environment.
- Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be an added advantage.
- Experience in Infrastructure, Security and Application IT domains.
- Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
- Driven and able to multi-task, strong time management skills and strong team player.
- Required Language(s): English and Cantonese (Speaking is a must).
- Willing to work on shift rotations and standby.
- 3-4 years of experience in Problem management.
- Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
- Desired Certifications: ITIL foundation v4, ITIL specialist v4 certification.
- Attractive Salary (RM4,000 - RM5,000).
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Associate
- Bangsar South
- Full Time.