Specialist Technical Support - (English, Cantonese and Mandarin Language Support)
Kuala Lumpur
RM 4,000-5,000 per month
Permanent
Full-time
24 days ago
The Responsibilities of the Role: Successfully communicates with others to gather information and learn about their needs and expectations. Has demonstrated the ability to ask probing questions. Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following: Document and close the call according to the training program. Consult a Level 1.5 or other resource for additional help or 'consult'. Escalate to a Level 2 or other resource per Buyer policy. Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue. Clearly sets Customer expectation regarding resolution and/or follow-up. Demonstrated ability to have empathy with Customer's situation and to address Customer's emotional needs (in order to get to a point where the technical need can be resolved). Demonstrates good attendance and sees tasks through to completion. Willing to do detailed or routine work necessary to achieve results. Skill Requirements: Experience, Education, and Certification: High school degree or equivalent (required). College degree (preferred). PC industry knowledge required. Sales/service experience in retail, sales, service or other 'helping' business (preferred). Minimum 3 years related hardware technical support experience. Successful candidates should have the following prerequisite qualifications: Previous experience working in similar technical support role with demonstrated sales capabilities. Experience supporting Customers in a Customer facing, applicable environment. Attractive Salary. Performance related bonus for confirmed staff. Experience Required : Associate Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.