About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —Division: Human Resources OperationsDepartment: HRBusiness: Toll GroupJob Grade: MP3Reports to: Head of Global HR OperationsJob Location: PenangThe OpportunityAre you a proactive problem-solver with a passion for optimizing processes and delivering an exceptional employee experience? We are looking for a Senior HR Operations Specialist to be a driving force on our global team.Working within the Global HR Operations team, the Senior HR Operations specialist is responsible for providing quality customer focused services to internal and external customers. This position uses IT system tools to record, track and manage HR events that support the employee lifecycle, including communications and support for senior leaders. HR Operations has a solid focus on advocating and enforcing compliance of the Human Resources Information System, Workday.As a Global HR Operations team member, you will develop strong relationships with SME HR functions across Toll including Regional HR Operations team, Centres of Excellence, IT, Managers and Employees to ensure the professional and efficient operation of the overall HR function.What You will Do:1.Lifecycle process support and maintenanceMaintain artefacts across business to support cyclical events including Annual Performance Management and Employee SurveysLead deployment of HR cyclical eventsManage user support with GBS teamPeakon Employee Survey process ownership2. Project managementSupport HR continuous improvements and projects ( eg: ServiceNow)3.Knowledge and Document ManagementMaintain HR PortalBuild knowledge articles for Global ServiceNow and maintainBuild knowledge framework to support future AI Agent implementation4. HR PolicyGlobal policy maintenance and changes5. Tier 2 escalation for complex HR requestsProvide assistance as required to GBS HR Operations team6. HR Communication & ChangeWork with business to identify channels to improve HR case deflection (self service vs case creation targets)Draft and Deliver key messages for HR activitiesWhat You will BringSkills & ExperienceHR Operations Expertise: You have a solid background in HR shared services, operations, and systems.Problem-Solving: You are skilled at diagnosing client needs and finding effective solutions.System Proficiency: You are comfortable working with HRIS systems like Workday and are proficient in Microsoft Office applications.Data Analysis: You have previous experience generating reports and performing analysis on data.Personal AttributesExceptional Professionalism: You have high standards for honesty, integrity, and confidentiality.Collaborative Spirit: You are an effective team player who also works well independently.Strong Communicator: You can build relationships with people at all levels and communicate with confidence and sensitivity.Adaptability: You can adapt to changing business needs while maintaining a customer-focused, results-driven approach.QualificationsA tertiary qualification (degree or post-graduate) in a related field is desirable.What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
