Process Excellence Specialist (Logistics)
- Selangor
- Permanent
- Full-time
Process Optimization
- Monitor and evaluate operational process effectiveness.
- Identify and document process deviations from internal standards or customer SOPs.
- Promote standardization by capturing and rolling out best practices across Control Towers.
- Implement corrective actions in coordination with Ops, Contract Management, and Quality teams.
- Oversee the Change Management process for all internal and customer-related changes.
- Align with leadership to ensure consistency across Control Tower locations and customer setups.
- Identify and drive process and system improvements using Lean tools (e.g., Kaizen, 5 Whys).
- Recommend automation or outsourcing solutions to enhance efficiency.
- Lead implementation of improvement initiatives, monitor budgets, ROI, and sustainability.
- Foster a culture of continuous improvement across regional operations and all staff levels.
- Ensure SOPs, work instructions, and process flows comply with internal standards and industry regulations.
- Manage regular reviews and updates of process documentation to support training and compliance.
- Guide teams in tracking, analyzing, and resolving operational incidents and non-conformities.
- Support root cause analysis and drive preventive actions.
- Assist in preparing operational insights for customer review meetings.
- Lead improvement planning for recurring process issues in collaboration with internal teams, customers, and suppliers.
- Work closely with internal stakeholders including Ops, Quality, Customer Service, and Tech for seamless process execution.
- Occasional customer interaction to support performance reviews or service enhancements.
- Coordinate with subsidiaries and global best practice teams.
- Uphold the company's Neutrality and Quality policies.
- Support or lead CSR initiatives.
- Fulfill ad-hoc tasks assigned by management.
- Bachelor's Degree/Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent.
- Lean Six Sigma Green Belt or higher certification preferred.
- 5+ years in process improvement, business transformation, or operational excellence in logistics/4PL/3PL.
- Solid background in control tower models, process improvements, and change management.
- Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP).
- Experience with global, multi-client logistics setups.
- Fluent in English & Bahasa Malaysia.