Executive, Technical, Aftersales

Kelana Jaya, Selangor
Permanent
Full-time

16 days ago

About YouOur growing company is searching for experienced candidates for the position of technical support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.Your Day to Day

Follow all Technical Support processes
Performs additional related duties as assigned by management
Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
Work Closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
efficient manner
Handle the call flow from internal/external
Daily, weekly and monthly reporting of working to TSA Manager
Site visit may be required
Communicate and share knowledge with other L2 engineers Primary Support
Understand the source of the quality problem
Liaise/support inter-department requirements to increase service level to our customers

Your Know How

Ability to identify the problem quickly.
Good knowledge of automotive
Effective analytical and communication skills.
Good reading, computer, and mathematics skills.
Ability to learn new technology and repair and service procedures and specifications.
Required Skill(s): PowerPoint, Word, Excel & Applicant Tracking System (ATS).
Excellent interpersonal.

Carsome

Apply Now