Job Responsibility Provide continuous technical support via telephone and email related to the product Employ a high level of interpersonal and communication skills to move beyond customer s frustrations and solve customer s problem Identify the level of technical knowledge and adjust technical communications to solve customer s problem Conducting basic probing to determine the next action for any software related to enquiries Job Requirements Able to converse in English and verbal communication skills Fresh Graduates who are interested to start their career in a call center are also encouraged to apply Full Training Provided Fresh Graduates encourage to apply Applicant must be willing to work on rotational shifts Applicant must be willing to work in Ara Damansara Job Benefits EPF Socso Annual leave Medical leave 5 working days in a week Rest & relax area Quarterly staff recognition and appreciation Free shuttle van services from various LRT/ KTM nearby. Why Join Us Monthly fun and exciting staff activities We are located nearby shopping malls and housing area CAREER GROWTH & TRAINING PROGRAMS: Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager IJP Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session. Show more Show less