Date Posted: 2023-03-29Country: MalaysiaLocation: Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaWhy join us?Otis is on an exciting journey to set up our HR Shared Services (myHR) for the APAC region based in Malaysia, as part of Otis's Global HR Transformation strategy.We are proud to share that Otis myHR team won the "Best Shared Services Team" category in the Shared Services & Outsourcing Network (SSON) Impact Awards 2022.Our benefitsCompetitive base salary and benefits.Excellent location and is close to public transportation and eateries in PJ.Join a global and market-leading Elevator company and be part of the global HR team.About this roleThis role will be responsible for the provision of professional and accurate first level HR Services, contributing to the achievement of the shared service Centre’s objectives and KPIs.A key aspect of this role will be ensuring that the employee is at the heart of everything we do and bringing to life the Otis HR Operating Model.What you will be doingTo put the employee first in our delivery of excellent customer service at all times.Support key activities for a successful transition to the shared service center, ensuring adherence to global standardized process, exception handling and compliance to statutory regulations.Provide outstanding experience to colleagues in Otis.To undertake the administration of HR processes and procedures, ensuring all administration is completed in a timely manner and communicated effectively to employees and Managers.Act as the first point of receipt and triage within SLA of service requests to HR Shared Services teams, ensuring that where possible requests are resolved at first review and if not then assigned to the appropriate team to support the customer / activity.To maintain and update reference materials (SOP, knowledge article, job aid) to ensure all changes are tracked, updated, reviewed and approved.Support translation work required for communication, knowledge articles, SOPs, job aids etc.Support projects from global/regional/country level by leveraging process simplifications and automation to drive world-class service and efficiency.Participate in HR projects as part of the Otis business calendar and ad-hoc in relation to business requirements.What you will need to be successfulGraduate with 4+ years of prior experience of working in a busy, high volume and results focused administrative environment. Shared service Centre experience an advantage but not mandatory.Must have fluent communication in both English and Thai languages, both verbal and written.Hands-on experience on HR systems, like Workday and ServiceNow will be an added advantage.Relevant HR experience supporting Thailand is preferable.Experience of working in structured HR processes and procedures, strict adherence to SLA with focus in quality and service excellence.Excellent in MS Office software (Word, Excel, PowerPoint).Ability to work towards tight timescales with high volumes.Excellent attention to detail.Strong interpersonal skills.Results oriented with the drive to complete a task/project.Responds positively to change.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .Privacy Policy and Terms:Click on this to read the Policy and Terms
