Customer Service Coordinator (Supply Chain) – MNC Pharma

• Serve as the primary point of contact for both internal and external stakeholders, managing day-to-day order servicing activities, resolving issues, and supporting continuous improvement initiatives.
• Provide a full range of customer service support, including handling inquiries, processing orders, and resolving issues related to order, shipment, and delivery.
• Monitor and manage order fulfillment issues to ensure completeness and timeliness of shipment arrangements.
• To ensure prompt and professional resolution to maintain customer satisfaction.
• Ensure proper documentations and records retention which comply to company policies.
• Ensure full compliance to company policies and SOPs.
• Assist the Customer Service Manager with E-invoicing and other related projects.
• Support company initiatives for process improvement.
• Prepare reports

• Bachelor's degree/ Diploma in related discipline.
• 1-2 years of working experience in Customer Service/Supply Chain related
• Good communication and interpersonal skills
• Meticulous and able to work under pressure environment.
• Able to work in fast-paced working environment.
• Applicant with SAP experience is added advantage.
• Proficient in MS Office

Bright Prospect