Senior Order Fulfillment Specialist (Supply Chain Management) – MNC Pharma

• To ensure all OTC Order management processes and transactions comply with accounting standards, policies, and statutory requirements.
• Ensure service delivery in compliance with agreed Service Level Agreements (SLAs), controls, and governance standards.
• Support the end-to-end order management process, including handling of credits, claims, rebates, and returns, to ensure timely and accurate product delivery.
• Manage supply continuity and effectively communicate with wholesalers and internal stakeholders
• Drive process improvement by supporting the implementation of best practices and applying project management principles.
• Work closely with BPO partners, internal teams, and stakeholders to develop a thorough understanding of business operations.
• Collaborate cross-functionally with internal teams, vendors, and employees to resolve process and technical issues related to Order-to-Cash systems.
• Contribute to process changes and continuous improvement initiatives.
• To build and maintain effective relationships with internal and external stakeholders.

• Degree or Diploma in Business/Marketing or Administration/Accounting or Finance or other related to OTC
• At least 7-8 year(s) of working experience in Order Management/Customer Relationship Management/Supply Chain
• Experience in Shared Service Environment is an added advantages.
• Preferably experienced in SAP S/4HANA (SD module), with a strong focus on order processing and operational coordination.
• Skills require (s) : Good communication, problem solving , critical thinking & analytical
• Proactive, attention to detail, and able to work under pressure to meet deadlines.
• Ability to work independently with minimal supervision, positive attitude, and a good team player
• The candidate must be able to work in fast-paced environment / multinational company environment
• Full-Time Immediate position(s) available

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