Customer Relationship Management Executive

• Candidate must possess at least a Professional Certificate, Advanced / Higher / Graduate Diploma or Degree.
• Fluent in English, Bahasa Malaysia, and optionally Mandarin.
• Positive attitude, passionate about collaborative teamwork, excels at interpersonal skills.
• Excellent written and verbal communication skills.
• Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.
• Good problem-solving skills, able to navigate unexpected situations or conditions.
• Critical observer-thinker, bringing a fresh perspective and offering intuitive solutions and ideas.

• Be the primary point of contact for customers concerning overall account management.
• Provide guidance and advice to customers.
• Investigate and solve customer problems and handle customer inquiries.
• Maintain accurate records of discussions or correspondence with Customers.
• Create and present reports and business reviews to clients, including but not limited to status reports, revenue sharing, renovations, risk assessments, etc.
• Facilitate discussions, internal and external, on process efficiencies and drive the program until successful closure.
• Be proficient in the business process and technology, enabling the processes so that interactions and deliverables with technical teams can be managed effectively.
• General technical understanding and ability to recognize the need and associate with products and services offered by the company.
• Ensures the contractual requirements are disseminated, understood, and applied to protect the informational assets of both the company and its customers
• A proactive approach to problem-solving and learning new processes and technologies.

• Annual Leave
• Medical & Hospitalisation Leave
• Corporate Uniform
• EPF, SOCSO, EIS
• 5.5 or 6 working days
• Overtime Pay
• Company Gathering / Event / Trips
• Staff Discount
• In addition to money, companies provide opportunities for employees to work independently to build skills and provide mentoring rather than dependent attitudes.

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