Job Responsibility Tasks would include Be the primary point of contact for customers concerning overall account management. Provide guidance and advice to customers. Investigate and solve customer problems and handle customer inquiries. Maintain accurate records of discussions or correspondence with Customers. Create and present reports and business reviews to clients, including but not limited to status reports, revenue sharing, renovations, risk assessments, etc. Facilitate discussions, internal and external, on process efficiencies and drive the program until successful closure. Be proficient in the business process and technology, enabling the processes so that interactions and deliverables with technical teams can be managed effectively. General technical understanding and ability to recognize the need and associate with products and services offered by the company. Ensures the contractual requirements are disseminated, understood, and applied to protect the informational assets of both the company and its customers A proactive approach to problem-solving and learning new processes and technologies. Job Requirements Candidate must possess at least a Professional Certificate, Advanced / Higher / Graduate Diploma or Degree. Fluent in English, Bahasa Malaysia, and optionally Mandarin. Positive attitude, passionate about collaborative teamwork, excels at interpersonal skills. Excellent written and verbal communication skills. Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges. Good problem-solving skills, able to navigate unexpected situations or conditions. Critical observer-thinker, bringing a fresh perspective and offering intuitive solutions and ideas. Job Benefits Annual Leave Medical & Hospitalisation Leave Corporate Uniform EPF, SOCSO, EIS 5.5 or 6 working days Overtime Pay Company Gathering / Event / Trips Staff Discount In addition to money, companies provide opportunities for employees to work independently to build skills and provide mentoring rather than dependent attitudes. Show more Show less