Agent - Ocean Import Customer Service
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
- Track & trace Ocean Import files to provide consistent updates to clients.
- Understand and participate in department processes to improve department operational efficiency & outputs.
- Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company's standards.
- Contribute to maintain good relationships with Clients, Service Providers & Vendors.
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Meet KPI standards in accordance with the Company's procedures.
- Ensure all customers standard operating procedures in place and updated in customer SOP.
- Overseas communications, timely responses to emails and requests (internal and external).
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- To take up additional tasks as required to meet the Department's needs.
- Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program