Agent - Air Import Customer Service

Petaling Jaya, Selangor
Permanent
Full-time

7 days ago
Apply easily

Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job Description

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
Ensure timely delivery of freight to customers for Import shipments.
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client and vendors billing.
Interact with our customers in arranging their international shipments, meeting customer service standards.
Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Meet KPI standards, as per the company’s procedures.
Overseas communications, timely responses to emails and requests (internal and external).
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
To take up additional tasks as required to meet the Department's needs.

Qualifications

Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
At least 1 to 2 years of related working experience in similar position.
Understanding of transportation documentation and terms is a plus.
Good knowledge of computer and MS Office applications.
Good command of written and spoken English.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Strong desire to learn.
Fresh graduates are encourage to apply.

Additional InformationExpeditors offers excellent benefits

Group Medical Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Expeditors