Coordinator, Account Management

Delivery Hero

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 17 days ago
Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWe're looking for a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform.What You'll Do
  • Operational Support:
  • Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings.
  • Promotion Management:
  • Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input.
  • Vendor Onboarding:
  • Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform.
  • SKU Management:
  • Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images, pricing accuracy, and updates.
QualificationsWho You Are
  • Highly organized and detail-oriented with a strong sense of ownership.
  • Able to manage multiple tasks in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Comfortable working with spreadsheets
  • Previous experience in an administrative, operations, or account support role is a plus.
  • Fluent in English; additional language skills (e.g. Mandarin and Cantonese to communicate with stakeholders) will be a bonus

Delivery Hero

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