Executive Call Centre/ Contact Centre

AEON

Job Highlights:

Job Responsibilities:

To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
To provide first call resolution in an effective and timely manner.
To handle customer inquiries in an efficient, courteous and professional manner.
Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

Bachelor's Degree/Diploma in any related discipline.
Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.
Successful candidate will be based at Bangsar Office.