Join Our Dynamic Team at Signature International Berhad - Shape the Future of Home Living! At Signature International Berhad, we're passionate about revolutionizing home living spaces. As pioneers in the industry, we've spent over 30 years delivering exceptional, innovative, and sustainable solutions that elevate homes to new levels of comfort and style. At Signature, you'll be part of a dynamic environment where your ideas are valued, and you'll have the opportunity to grow professionally, make a meaningful impact, and work alongside a team that shares your passion for excellence. If you&aposre excited about building the future of home living and want to be part of a company that values collaboration, growth, and continuous innovation, Signature International Berhad could be the perfect place for you. Apply today and join our growing team! About the Role We are looking for a proactive and detail-oriented Executive - Retail Fulfilment to support the end-to-end execution of our Delivery & Installation operations. This role is responsible for coordinating installation and logistics arrangements, managing correspondences via the Signature App, and handling service reports, repair, and maintenance activities to ensure a smooth and efficient fulfilment process. What you'll be doing Installation Arrangement Arrange for installer's schedule. Planning and assign installation job to different installers. To prepare monthly installation report. To record (Manually) on received Jobs. To check and prepare to claims before submitting to Manager for verifications. Has the ability to know and how to handle installers' complaint and resolve installers' issue. Logistic Arrangement To involve in logistic arrangement after sales order is secured. To issue shortage form and prepare shortage summary report, update daily and executed accordingly. To follow up closely on the shortage issues with detailer, purchaser & production planner. Update work progress, completion tasks of transporters for the transporter and clients. To plan, arrange & prepare schedule for installer, transporter, SRCF, IMR, rubbish collection on daily basis. Plan delivery trip upon email received from outstation branches. Follow up with transporter & installers for the actual time arrival at site (via Waze, Whatsapp & SMS) and update into schedule accordingly. To update ISO report on monthly basis. Produce accurate information for customers, transporters & installers. To manage Signature App To key in all jobs and sub con schedule into APPS. Involve in information gathering & guidance for Sub-Cons on Signature App. Act as Contact point with IT on Signature Apps issue. Responsible for compiling an overall report. To manage Service Report | Repair & Maintenance To arrange SR|RM schedule based on requests received. To review SR | RM root cause by checking with detailer before send off the team. To compile & Alert Retail Support on the finding of Common mistake from SC. To arrange for SR Van Service & Maintenance scheduling. What We&aposre Looking For Minimum SPM or Diploma in Business Administration, Supply Chain, Logistics, or a related field Open to fresh graduates. Candidates with strong customer service experience are encouraged to apply Well-developed organisational and planning skills Strong interpersonal and verbal communication skills; able to build and maintain good working relationships with customers, transporters, installers, and other vendors Proficient in scheduling and coordination Familiar with routes and logistics within the Klang Valley area Able to work under pressure and meet tight deadlines; resourceful and capable of working independently Demonstrates problem-solving ability and a proactive mindset ("connect the dots") What We Offer At SIGNATURE, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including: Performance Bonus & Yearly Increment Opportunities for career development and further training Comprehensive medical & health insurance coverage In-house cafe meal discount up to 50% Discounts on our Company products Various staff activities and social events Show more Show less