Job Summary As an Operations Fulfilment Executive, you will be responsible for managing and coordinating the end-to-end logistics and production fulfillment process from inventory management and shipment tracking to overseeing production floor activities such as flower arrangement, quality control, packaging, and timely dispatch. Key Responsibilities Fulfilment & Logistics Operations Coordinate inbound and outbound logistics to ensure timely and accurate deliveries. Track and monitor shipments; liaise with vendors, suppliers, and logistics providers to resolve delivery issues. Maintain and reconcile accurate inventory records including receipts, dispatches, and stock levels. Optimize delivery routes and cost efficiency, ensuring SLAs are met. Prepare logistics reports and performance metrics to evaluate and improve delivery operations. Production Floor Oversight Oversee daily production floor activities across all stations: flower prepping, arrangement, quality control, packaging, and handover. Ensure each workstation is well-staffed, clean, and equipped for smooth workflow. Coordinate with purchasing and warehouse teams to ensure material readiness before production. Monitor real-time production output and resolve any on-the-floor issues or escalate to superior when needed. Enforce production safety, hygiene, and quality standards consistently. Process Improvement & Cross-Functional Collaboration Identify and implement process improvements across customer service, logistics, and production. Stay informed on best practices and operational trends in fulfilment and customer experience. Collaborate with internal teams (warehouse, procurement, marketing) to support company-wide goals and improve overall service delivery. Customer Experience & Sales Support Handle high volume of enquiries through various channels (email, phone, WhatsApp, live chat, social media) with professionalism and empathy. Guide customers in selecting suitable products and placing orders across all sales platforms. Resolve customer concerns by coordinating with internal teams and following through to ensure timely resolution and satisfaction. Support retail store operations: process transactions, manage returns/exchanges, maintain store cleanliness, and assist walk-in customers. Create simple flower arrangements to support customer walk-ins during peak hours. Others You may be required to carry out any other ad-hoc tasks or duties assigned by management to support overall business and operational needs. Show more Show less