Must be: Effective communicator in English, Bahasa Malaysia, and (Japanese or Korean.) Over 15+ years of experience in service delivery, with a strong background in IT infrastructure. A degree in Information Technology or a related field. Must have a good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebEx Routing protocol knowledge on OSPF, EIGRP, BGP, RIP is needed. Technical certification in CCNA/CCNP/CCIE are desirable. Technical certification in ITIL or Prince2 are desirable. Innovative problem solver, committed to resolving issues completely. Strong relationship-building skills with both internal departments and external customers Must have knowledge in CISCO product Routing protocol knowledge on OSPF, EIGRP, BGP, RIP is needed. Experience in service delivery management Show more Show less