Voice Team (Mandarin Speaker)

Kuala Lumpur
RM 45,600 per year
Permanent
Full-time

28 days ago

At Recruitify HR, we do more than just fill vacancies — we unlock potential. Based in Malaysia & the Philippines, we are a people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.Whether you're a startup scaling fast or an established enterprise looking for your next game-changer, our team delivers tailored hiring solutions that blend local insight with global recruitment standards. From executive search and permanent placements to contract staffing and HR consulting, we help businesses build teams that drive growth, innovation, and impact.What sets us apart?Deep industry networks across tech, finance, healthcare, manufacturing & moreAgile, data-informed recruitment strategiesA commitment to diversity, transparency, and long-term successAt Recruitify HR, we don’t believe in one-size-fits-all. We partner closely with clients and candidates to ensure the right fit — culturally, professionally, and strategically.Let’s build the future of work, together.The Role(WFH -Employees will work from home after 3 months of onboarding)Location: Kuala Lumpur Sentral Malaysia.total Salary : RM4,100(Basic RM 3,300 + RM 500 Shift Allowance + KPI RM300Project: Taiwan marketFunction: Live OperationsBenefit: 19 days annual leave, 14 days MC.Joining date: 11th August 2025Headcount: 34Shift: 24/7 Rotational shiftEducation: SPM holder and aboveWork set up: Work from home policy - Employees may work from home after onboard 3 months,Double pay for public holidays.ROLE POSITIONING AND OBJECTIVESService Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer’s expectation via chats. An SE is required to represent the organisation appropriately to all customers and partners.WHAT YOU WILL OWN:

Assist customer issues via chat with excellent quality customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the customer
Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
Develop excellent product knowledge to enhance customers’ experience and support.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
Grow as part of Live Operations in line with our client values and COE principles.

Ideal ProfileESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

Fresh graduates are welcomed.
With at least 1 year working experience in customer service field
Must possess customer-centric commitment
Well versed in local language
Preferably with strong computer navigation skills
Familiarity with Google Suite
Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
Typing speed of at least 40 wpm with 95% accuracy

What's on Offer?

Flexible working options
Leadership Role
Opportunity within a company with a solid track record of performance

RecruitifyHR

Apply Now