Front Desk/Admin Officer

• Minimum SPM or equivalent; Diploma in Business Administration or related field is an advantage.
• At least 1 year of experience in administration, front desk, or customer service (experience in pet-related/education industry is a plus).
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic social media platforms.
• Strong communication skills in English & Bahasa Malaysia; Mandarin is an added advantage.
• Customer-oriented, professional, and able to multitask effectively.
• Comfortable working in an environment with animals. (Pet lover is a must)

• Act as the first point of contact for students, pet owners, and visitors.
• Answer and manage incoming calls, WhatsApp, emails, and social media inquiries.
• Provide information regarding academy courses, enrolment, fees, and schedules.
• Manage bookings for grooming services, workshops, and training sessions.
• Welcome and assist visitors, ensuring a professional and friendly experience.

• Maintain accurate student records, attendance lists, and course documentation.
• Prepare enrolment forms, invoices, receipts, certificates, and reports.
• Handle payments, cash collection, and petty cash management.
• Assist in scheduling classes and coordinating with grooming instructors.
• Manage filing systems (physical and digital) for academy operations.

• Support the planning and execution of academy events, promotions, and open days.
• Monitor and maintain inventory of grooming tools, products, and office supplies.
• Ensure the reception and academy area remain clean, organised, and presentable.
• Follow up with clients regarding outstanding payments or renewals.
• Assist with any ad-hoc administrative duties as assigned by management.

• Career development opportunities
• 5 days work week
• Friendly working environment

Maukerja