Service Delivery . Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA. . Perform validation and maintenance activities comply with Global guidelines and approval process. . Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing. . Perform validation and rectify the errors found from the rejection report. . Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis. . Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage. . Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement. . Maintain and prepare data for transfer to produce accurate billing invoices/credits. . Perform quality checks (Billing Supervisory checks) Process . Adhere to internal authorization levels and local guidelines. . Actively participate the digitization/automation of non-value adding tasks. . Establish and maintain a positive working relationship and foster a cooperative and supportive team environment. . Take part in procedures and systems review to minimize risk and increase cost efficiency. . Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes. . Support analytics and process reviews for sustainability and identification of automation/digitization opportunities. . Prioritize process and system capability enhancements that are customer-centric and essential for business operations. Required Competencies . Flexible to work on weekends and public holidays if required. . Analytical skills. . Experience in Microsoft Windows & Excel as an end user. . Good communica tion skills in English, both oral and written. . Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way. . Self-motivated and highly organized with a high level of attention to detail . Energetic, enthusiastic, team player. . Able to manage deadlines. . Ability to work in fast pace environment. . Experience in Power BI/Query/Automate is a plus. . Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements. . Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand. . Big picture thinking, able to understand implications, and mitigate complications.