Customer Service Team Lead (Mandarin/Cantonese Speaker)

JobScoper

Johor Bahru, Johor
Permanent
Full-time

8 days ago

MohonKelayakan

Min 1-2 years of Team Lead experience in BPO industry
Fluent in Mandarin / Cantonese and English
Strong leadership, coaching, and communication skills
Flexible to work in a 24/7 shift-based environment

Tanggungjawab

Lead and coach a team of customer service representatives.
Monitor performance and ensure KPIs/SLAs are met.
Handle escalated customer issues and resolve them effectively.
Provide feedback, training, and support to improve service quality.
Prepare reports and recommend process improvements.

Manfaat

Training provided
Allowance provided
Annual leave and sick leave
EPS & SOCSO

KemahiranCustomer Service Management Team Leadership Mandarin Language Proficiency Cantonese Language Proficiency Communication Skills Problem-Solving Conflict ResolutionPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

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