Mandarin Team Lead (Customer Service)

JobScoper

  • Johor Bahru, Johor
  • RM 5,000 per month
  • Permanent
  • Full-time
  • 8 days ago
MohonKelayakan
  • At least 1-2 years of Team Lead experience in BPO industry
  • Fluent in Mandarin and English
  • Strong leadership, coaching, and communication skills
  • Flexible to work in a 24/7 shift-based environment
Tanggungjawab
  • Lead and coach a team of customer service reps to deliver excellent support
  • Monitor performance, handle escalations, and ensure KPIs/SLAs are met
  • Conduct regular feedback sessions and team meetings
  • Collaborate with QA, training, and operations teams for process improvement
Manfaat
  • Annual Leave and Sick Leave
  • Training Provided
  • Allowance Provided
  • EPF and SOCSO
  • Medical Insurance
  • Medical and hospitalization leave
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • 5 Working Days
KemahiranMandarin Chinese Proficiency Customer Service Management Team Leadership Communication Skills Problem-Solving Strategic PlanningPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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