Manager - Business & Corporate Banking (Implementation)
Malaysia
Permanent
Full-time
6 days ago
If you are looking to excel and make a difference, take a closer look at us Implementation to ensure CIB on-boarding fulfillment is completed within SLA and with high customer satisfaction Collaborate with other teams in the business unit to meet business needs and objectives including supporting promotional campaigns and keeping customers' satisfaction Plan and drive digital innovations & strategies to keep the business unit competitive in the market Ensure successful onboarding of new clients and provide high level customer service to develop/direct action plans to satisfy support needs, critical client issues and areas that need to be address with clients Assist in the implementation of custom plans to meet the client's cash management requirements for business banking clients. Proactively communicate regularly with Bank clients and outreach efforts via phone calls and follow-up emails Conduct and supervise the completion of all daily, weekly and monthly operational duties Develop a strong knowledge of bank services and products and ensure bank staff does also Provide service solutions to client and to solicit client's feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder/HLOB's customers. Engage Client Services & Transformation in ensuring provision of a high-quality service delivery through effective management of daily support operations, people and resources Adherence of HLBB's policies, services standard, performance measures, identifying and implementing