Manager - Business & Corporate Banking (Front Office Management)

  • Malaysia
  • Permanent
  • Full-time
  • 1 day ago
If you are looking to excel and make a difference, take a closer look at us Overview The Manager, Front Office Management for Business & Corporate Banking will assist the Head of Front Office Management with the ongoing system support, process reengineering and collation for business request within the business & corporate banking. Job Responsibilities Business Transformation, BCB Loan Origination SystemConduct Detailed Study of Business User Requirements: includes an in-depth investigation into the specific needs and expectations of the end-users. Streamlined Business Processes: to improve system alignment with business needs including analysing current workflow, reviewing existing business processes, designing new, simplified processes Managing the comprehensive business issues : provide necessary insights, direction and effective guidance when the support team encounters complex scenarios or issues raised by users that they are unable to resolve independently to ensure that these issues are addressed efficiently and effectively, maintaining a high level of user satisfaction. Manage Incident Lifecycle: Efficiently log, track, and resolve user-reported incidents, escalating complex issues to technical teams / vendors / stakeholders (BCB/WCD/WCO) while maintaining clear communication Troubleshooting and problem-solving: Articulate the issues clearly to ITSME support team / vendor / business users / stakeholders to ensure mutual understanding and quick resolution. Conduct system investigate and diagnose issues to identify underlying causes, and propose viable solutions to minimize disruption & meeting the turnaround time. Job Requirements Malaysian citizen Degree in Business Information System, Business, Banking or equivalent professional qualifications Minimum 3-5 years of relevant banking experience with good knowledge of the business banking Familiarity with the products, services, and processes within this division would be highly beneficial Knowledge of AS400 Retail Banking System and Credit Application System will be an added advantage

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