IT Support Specialist (MNC Manufacturing/Johor Bahru)

• Attractive remuneration package
• Flexible working hours

• Lead and manage daily IT support for Malaysia site.
• Provide L1 & L2 support for desktops, laptops, mobile devices, and office applications.
• Support remote employees and remote meeting or conference meeting tools (e.g., Microsoft Teams).
• Handle escalated IT issues and maintain a high standard of service.
• Install, configure, and maintain PCs, printers, and mobile devices.
• Troubleshoot advanced IT issues, including networks and servers.
• Collaborate with Global IT Architecture to maintain and enhance systems.
• Follow and enforce the IT Infrastructure Handbook.
• Lead and support IT projects to improve services and efficiency.
• Contribute to lean initiatives and continuous improvement efforts.
• Ensure all operations comply with ISO, safety, and regulatory standards.
• Manage relationships with hardware/software vendors and service providers.
• Maintain IT documentation, registers, and the ServiceNow knowledge base.
• Create and update troubleshooting knowledge articles.
• Stay current with new technologies and implement improvements.
• Identify and apply innovative ideas to enhance IT support efficiency.

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support function, preferably in the manufacturing industry.
• Good command of English (written and spoken).
• Proficient in ServiceNow or other ticketing tools.

JobBuilder