About the company This employer is a regional distributor of smart home appliances. They carry leading home tech brands in the categories of safety, entertainment, and comfort, with a mixture of retail and online channels. They are expanding their footprint in Malaysia with major growth plans in the country. About the job This is a hands-on role where you will be responsible for managing daily operations, including customer support, order processing, and inventory coordination across retail and online channels. You will report directly to the local Director and play a key role in ensuring smooth, efficient backend operations in a rapidly-growing organization. Job Responsibilities: Handle customer enquiries and issues through online platforms and in-store Process and prepare orders from e-commerce platforms and reseller channels Coordinate with internal teams on incoming stock from suppliers Support general day-to-day operations of the business, including ad-hoc tasks as assigned Job Requirements: Minimum 2 years of relevant experience in retail, e-commerce, logistics, trading or related industry Proficient in Microsoft Excel and basic MS Office tools Strong product knowledge and ability to build rapport with customers Confident communicator with good time management and organizational skills Comfortable working independently with minimal supervision Willing to work on weekends (schedule rotates within 5-day work week) What's on offer: Exciting career progression opportunities in a growing company Competitive remuneration and benefits (up to 7k basic salary) Being part of a dynamic industry at the forefront of technological innovation Show more Show less