Publishing Center] Community Operations Manager, Malaysia(A168220)
Kuala Lumpur
Permanent
Full-time
7 days ago
Responsibilities: Develop and enforce SOPs for content publishing, engagement, social listening, and crisis response Recruit, train, and manage a bilingual (English & Bahasa Malaysia) moderator team to optimize response efficiency. Execute a tiered response protocol for routine inquiries, complaints, and issues . Quantify player sentiment shifts per campaign/update, flagging high-risk issues for immediate action. Boost follower growth, impressions, and engagement via culturally tailored content across FB/INS/TT/YT Safeguard brand authenticity by decoding Malaysia-specific preferences (e.g., religious nuances, local humor). Leverage managed player communities for rapid research: Inputs for live-campaigns based on real-time feedback. Deliver game-patch updates reports based on specific sentiment analysis and key-points Produce bi-weekly Malaysia Market Insights covering: Local event impacts on game metrics. Emerging player trends & deep dives into key topics. Holistic MLBB sentiment analysis. Requirements: 4+ years in gaming community/social management with proven experience managing SEA moderator teams. Cultural Fluency: Deep understanding of Malaysian sensitivities (religious, political, cultural) and ability to adapt content accordingly. Data Synthesis Skills: Track record of transforming raw social data into executive-ready insights, including correlation of real-world events with game metrics and prediction of emerging trends. Good communication and clear logical expression: Famliar with cross-conuntry collaboration,to share in-depth local insights and perspectives for different stakeholders Effectively managing multiple initiatives simultaneously, with resilience to perform under pressure during peak periods. Gamer DNA: Deep MOBA knowledge (MLBB player preferred), Unleash Your Potential at MOONTON Games MOONTON Games is one of the pioneers of mobile gaming with Mobile Legends: Bang Bang. But we&aposre also so much more! We&aposre a global game development and publishing powerhouse with our award-winning games and intellectual properties! At MOONTON Games, we believe in having an open, collaborative environment where creativity, teamwork, and shared passion thrive. Whether you&aposre a seasoned game developer, a marketing guru, an esports enthusiast, or from another discipline, your unique skills and perspectives are valued here. Join us on an exciting journey to create innovative, world-class games that connect players around the globe. At MOONTON Games, the possibilities are endless. Perks & Benefits - Flexible working hour arrangements - Work-In-Office meal benefits - Unlimited office pantry snacks & afternoon tea arrangements! - Exclusive in-game benefits - Comprehensive medical benefits - Attractive bonus structure - Collaboration with a dynamic, global team around the world - Rank promotion program - Convenient & accessible locations - Mentorship program for new employees to quickly get familiar with the business and corporate culture - Annual company trip - Fun celebrations during major festivals - Team building activities - Mental health & wellness initiatives - MOONTON Talks & educational programs - Exclusive game-themed gifts during special occasions Apply via LinkedIn now to unleash legendary moments together! Only shortlisted candidates will be notified. Show more Show less