Manager/ Assistant Manager Digital Transformation (Great Eastern Takaful Berhad)
Kuala Lumpur
Permanent
Full-time
24 days ago
About the Job To drive organization transformation by developing and executing strategies that enhance user experience, optimize operational efficiencies and foster innovation, to support company growth and long-term sustainability Key responsibilities: 1. Strategy Execution & Transformation Lead and manage the execution of the company's transformation roadmap across digital, operational, customer, and distribution domains. Identify Opportunities for digital transformation and assess feasibility and adoption within the organization Track progress, mitigate risks, and ensure delivery within scope, timeline, and budget. Provide regular updates to senior leadership and stakeholders on transformation progress. 2. Stakeholder Engagement & Change Management Collaborate with internal key stakeholders across departments & entities to ensure alignment and buy-in. Externally, manage relationships with technology vendors and third party partners Act as a transformation ambassador to foster a culture of innovation, agility, and data-driven decision-making. Facilitate communication and change management plans to support adoption of new processes and digital tools. 3. Process & Operational Excellence Spearhead end-to-end reviews of business processes to identify pain points, inefficiencies, and opportunities for automation or redesign. Work with IT and operations teams to implement digital solutions (e.g. RPA, e-claims, digital onboarding). Drive continuous improvement through Lean, Agile, or Six Sigma methodologies. 4. Digital & Customer Centric Innovations Spearhead the development and implementation of digital platforms for distribution and customers and ensure a customer centric user journeys for agents, customers and partners Leverage on automation, AI and digital tools to enhance business processes, streamline operations and reduce costs Monitor market trends, competitor digital capabilities, and insurtech partnerships for potential adoption. 5. Reporting, Governance & Performance Metrics Identify and mitigate risk associated with the initiatives and proactively ensure alignment with regulatory compliance. Track KPIs and business impact metrics tied to business growth, operational cost savings, customer NPS, or digital adoption rates. Optimize digital User journeys by implementing seamless, data-driven experiences that improve engagement, efficiency and satisfaction Prepare board and management reports on initiatives milestones and ROI. We are looking for people who Bachelor's Degree in any field, preferably Marketing, Information Technology, Business, Account Management, Sales, Communications, or related disciplines. Relevant certifications (e.g., PMP, Lean Six Sigma, Agile, Change Management) preferred. Minimum 6-10 years of experience in transformation, strategy execution, or consulting - Exposure to various industries, including Telecommunication, Insurance, Takaful, or Digital Partnership, is beneficial. Strong track record of leading cross-functional projects and delivering results in a regulated industry. Experience in managing digital and operational transformation projects. Excellent project management and problem-solving skills with a proven track record of successfully delivering complex projects within scope, budget, and timeline. Strong interpersonal, influencing, and communication skills across all levels. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. High adaptability and ability to manage ambiguity. Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously. Good understanding of Takaful/insurance business model, products, and customer segments. Familiar with digital tools (e.g. CRM, workflow engines, RPA, data dashboards). Highly creative with strong business analytical skills and experience in preparing information and business cases, reporting and problem solving. Show more Show less