We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist).This role is required to operate with a strong commercial focus ensuring alignment to the Bank's business objectives while adhering to the Bank's control principles at all times.The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank's KYC procedures.The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore.Please contact Nabila Huda and email your CV directly in word format with Job ID: 15117 toPlease note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful. nabila_h@theedgepartnership.comKey responsibilitiesExecute QA strategyDrive consistent approach to case completions and quality across local and offshore teamsTest the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management systemPreparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reportingPresents results to key stakeholders, tracks and monitors rectifications to the critical defects identifiedAnticipate challenges and initiate solutions in the QA testing processReview and endorse coaching documentation completed by team leadOthersProvide ongoing SME guidance to support the production teamsIdentify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processesDeliver policy trainings and refreshers, as requiredProvide support for urgent requests, assist the team in completing ad-hoc projectsStay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovationsLeadership & TeamworkAdvocate focus in customer experience at the heart of the team's operationsChampion agile ways of working across the teamAbility to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intentBuild and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teamsRole requirementsMinimum 6 years of KYC/AML experience working with Corporate Banking clientsExperience in working in Quality Control (QC) function, AML certification is an added advantageProficiency in the Singapore AML/CFT regulations and guidelines will be an added advantageGood communication skills, proficiency in English and Chinese (verbal and written means)Ability to organise and prioritize workload, deliver all commitments on time under minimal supervisionAn accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customersEntrepreneurial mindset - overcome challenges with creative thinking and innovative solutionsPersonal attributesHigh-energy and the ability to thrive in a fast-paced environmentStrong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levelsClient-obsessed, prioritizing customer experience and achieving service excellenceProactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellenceEmbrace continuous learning and development
