KYC Quality Assurance (Senior Specialist)

Malaysia
Permanent
Full-time

2 days ago

We are currently seeking a high calibre professional to join our team in Malaysia as KYC Quality Assurance (Senior Specialist).This role is required to operate with a strong commercial focus ensuring alignment to the Bank's business objectives while adhering to the Bank's control principles at all times.The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank's KYC procedures.The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore.Please contact Nabila Huda and email your CV directly in word format with Job ID: 15117 toPlease note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful. nabila_h@theedgepartnership.comKey responsibilitiesExecute QA strategy

Drive consistent approach to case completions and quality across local and offshore teams
Test the quality of approved KYC records against the Quality Assurance standards, reviewing the reliability and integrity of data collected and challenging the appropriateness of assumptions made where appropriate, and record results in the case management system
Preparation of QA scorecards in accordance with QA scoring matrix at team and individual levels, and monthly QA report for management reporting
Presents results to key stakeholders, tracks and monitors rectifications to the critical defects identified
Anticipate challenges and initiate solutions in the QA testing process
Review and endorse coaching documentation completed by team lead

Others

Provide ongoing SME guidance to support the production teams
Identify key issues, risks and trends relating to output quality and perform root cause analysis; make recommendations for addressing identified deficiencies or improvement to operational processes
Deliver policy trainings and refreshers, as required
Provide support for urgent requests, assist the team in completing ad-hoc projects
Stay updated on industry best practices and emerging technologies in quality assurance and customer service to recommend implementable innovations

Leadership & Teamwork

Advocate focus in customer experience at the heart of the team's operations
Champion agile ways of working across the team
Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent
Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

Role requirementsFunctional knowledge and experience

Minimum 8+ years of KYC/AML experience working with Corporate Banking clients
Fluent in Mandarin (spoken and written) - mandatory
Experience in working in Quality Control (QC) function, AML certification is an added advantage
Proficiency in the Singapore AML/CFT regulations and guidelines will be an added advantage
Good communication skills, proficiency in English and Chinese (verbal and written means)
Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision
An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions

Personal attributes

High-energy and the ability to thrive in a fast-paced environment
Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels
Client-obsessed, prioritizing customer experience and achieving service excellence
Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence
Embrace continuous learning and development

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