Senior Solution Specialist Oracle ERP, Finance Systems
Grab
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancement.
- Provide third-level resolution, preparing technical documentation, system manuals, and procedures.
- Offer technical assistance during Month-end/Year-end activities.
- Deliver technical and functional support for Finance and Procurement modules.
- Proactively manage all incidents and problems, prioritizing issues of varying severity.
- Perform root cause analysis for high severity incidents and problem tickets.
- Ensure solutions align with business needs and requirements.
- Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilizing automated monitoring techniques.
- Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.
- A minimum of 5 years experience in a senior role, working with Oracle ERP Cloud applications, with a detailed knowledge of the Oracle ERP Cloud suite of products, and the interactions between modules & 3rd party applications
- Proven problem-solving skills and a history of technical support experience.
- Proficiency in writing/debugging/tuning basic SQL queries with hands-on experience on Oracle Fusion tables, views, and setups.
- Strong knowledge of Oracle technologies (OTBI, BI Publisher, Oracle BPM for Cloud ERP) and tools (ADFDI, SMARTVIEW, FR Studio, BPM Workflow).
- Experience with Oracle Fusion integration with 3rd party applications and using FBDI templates for Customers/Suppliers/Banks/AR Invoices/Journals.
- High-level understanding of Oracle Modules related to Financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial Accounting Hub, Procurement).
- Proven experience in supporting Testing, Defects Analysis, and Fixing in sync with product development and support.
- Ability to build strong relationships and trust with business users and stakeholders across multiple departments.
- Prior experience in Application support is highly preferred.
- Excellent verbal and written communication skills.
- Experience working directly with finance and procurement teams.
- Experience with finance systems (Oracle ERP cloud, Concur, Kyriba).
- Experience in a global corporation or international business environment.
- Experiences in OIC , Automation are value added
- ITIL certification is advantageous.