Solution Specialist Oracle ERP, Finance Systems
Grab
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Offer daily operational support to Finance users, on system-related issues, including system setup, data migration, report troubleshoot and minor changes.
- Provide Tier 2 troubleshooting and guidance to business users, isolating issues related to user processes, configuration, customization, or product defects.
- Perform preliminary assessments, advise workarounds, and document repeated issues for Tier 1 support.
- Handle simple configurations and document workaround solutions.
- Support business users during Month-end/Year-end activities.
- Proactively manage incidents and service requests, prioritizing and escalating as needed.
- Monitor errors/events and maintain documentation in the knowledge base.
- Drive change for Finance, Procurement & GTS, identifying process gaps and new platform offerings.
- Minimum 3 to 4 years of experience working with Oracle ERP Cloud applications, with a knowledge of the Oracle ERP Cloud suite of products, and the interactions between modules & 3rd party applications
- Proven problem-solving skills and application support experience.
- Hands-on experience with Oracle technologies tools (ADFDI, SMARTVIEW, BPM Workflow, OTBI , BI Publisher) and writing/debugging/tuning basic SQL queries
- Proficiency in integrating Oracle Fusion with 3rd party applications and using FBDI templates.
- Good knowledge of Oracle Modules related to Financials and Procurement (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial Accounting Hub, Procurement).
- Ability to build strong relationships with business users and stakeholders across departments.
- Knowledge of Application support is highly preferred.
- Excellent verbal and written communication skills.
- Experience working directly with finance and procurement teams.
- Familiarity with finance systems (Oracle ERP Cloud, Concur, Kyriba).
- Experience in global corporations or international business environments.
- ITIL certification is advantageous.