Job Description: We are hiring a Urdu-speaking Customer Service Representative to join our team in Penang, Malaysia. In this role, you will be responsible for handling customer inquiries via email, live chat, and phone , delivering excellent service and support to ensure customer satisfaction. Handle incoming customer queries i n Urdu and Engli sh via phone, chat, and emai l.Assist customers with product or service-related questions, complaints, and technical issue s.Provide accurate information and effective solutions in a timely manne r.Document customer interactions and update relevant system s.Escalate complex issues to the appropriate department when necessar y.Meet performance targets and ensure high levels of customer satisfactio n. Requiremen ts:Bachelor&aposs Degree is a m ustProficiency in Urdu and Engl ish (spoken and written) is requir ed.Prior experience in customer service, call center, or BPO is preferr ed.Good communication, problem-solving, and interpersonal skil ls.Willingness to work in rotational shi fts, including weekends and public holida ys.Must be based in, or willing to relocate t o, Penang, Malay s ia.Benefi ts:Competitive salary and benefits pack agePaid training and development opportunit iesSupportive and multicultural work environm ent Show more Show less