Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference. Lead and oversee the overall Section's process and ensuring compliance to Bank's policy, regulatory & statutory guidelines / rulings. Act as Power of Attorney (PA) for the Bank in accordance to approved terms. To ensure that all known lost, destroyed, misplaced and untraceable security documents are reported, and recovery attempts are made for replacement and reproduction of the same as soon as possible to safeguard Bank's interests. To oversee and ensure regular follow up with solicitors that all charge is perfected within the stipulated time frame a per agreed SLA. To proactivity coach and guide as to ensure staff are well equipped with appropriate product knowledge and operational handling to perform the functions. Meeting customer expectations by ensuring that the Service Level Agreement (SLA) are always met and continuous improvement on processes or documentation as to ensure that our SLA/processes are at par or better with the industry package. To oversee and ensure regular follow up with Insurance / Takaful providers are done consistently as to ensure claims are paid. Accountable to update / revise Section's operation procedure Manual (OP) from time to time, whenever there are revision & shareholders new strategies. Establish well-balanced, effective & good working relationship & provide value-added support to other related divisions / departments to meet / exceed customer expectations. Drive staff productivity through lead & manage direct reports in volume and capacity planning and management as well as people development aspects. Plans manage and monitor cost expenses as to ensure that the Section/s operates within its budget. Provide timely & accurate reporting to Management & related regulatory / statutory bodies to ensure Management is constantly updated to facilitate decision making in relation to department's business, management's & shareholder's strategies. To carry out any additional duties assigned by Head, Financing Credit Administration & Disbursement from time to time. Initiate & active participation in various process re-engineering within FCAD & Bank's initiated projects. Show more Show less