Digital Marketing Campaign Specialist - KSS Hong Kong
Kuala Lumpur
Permanent
Full-time
17 days ago
What is your mission To manage and optimize existing Advertisement campaign components including, but not limited to - Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc. To help create and implementation of campaign strategies including keyword research and analysis. To create performance reports with recommendations for improvements. Tracking of funds in account and maintaining conversation. Knack of implementation new technologies automation capabilities that enhance SEM efforts. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Pitch and impact assigned customers in accordance with training provided, standards and policies. Must adaptively diagnose, resolve and track end user issues/opportunities based on guidelines, documentation and best practices provided Serve as a trusted consultant with customers to onboard, develop and optimize advertiser's campaigns Detect and understand the customer's needs and objectives Hit productivity, upsell, and customer impact targets. Handle a high volume of potential clients on a daily basis through outbound and inbound calls Manage day to day activities independently and proactively based on customer needs and incentives. Who are we looking for 1-2 years overall work experience with 1 year as minimum in outbound selling role. Native level of Cantonese & Fluent in English -written and verbal- verified by testing where appropriate. ( Experience with Hong Kong Market is a plus) Previous experience, preferably in the digital industry, in a sales-focused environment, in the following areas: Account management B2B Sales / business development High volume call center Portfolio management Customer / technical support Familiar with and desire to exceed sales targets or sales KPIs A team player with ability to work in fast-paced and constantly evolving environment Technologically capable and able to quickly learn customer service software applications Dependable, reliable with strong work ethic Strong verbal and written communication skills in order to pitch on the phone and compose effective proposals Flexibility in switching between duties and assignments as per requirement Good time management skills with ability to organize and own their own day