Customer Experience Specialist
Inter Island Group
- Gelang Patah, Johor
- Permanent
- Full-time
- Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
- Personalise and engage customers effectively to drive customer satisfaction
- Assist customer on enquiries and issues efficiently to mitigate detractors
- Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time
- Fluent English with excellent communication skills, both written and verbal
- At least 2 Years of working experience in the related field is required for this position
- Ability to determine customer needs and quickly build rapport with customers
- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
- Exude patience and ownership with each customer
- Able to solve problems by thinking analytically and creatively
- Excellent communication, interpersonal and organisational skills
- Self-starter, resourceful and tenacious
- Team player, working collaboratively within and across teams
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
- 200 rm per year for health / medical
- 500 rm per year for L&D
- 25% quarterly bonus (every 3 months) (Variable)
- 100 rm monthly for transportation (fixed)
- 200 rm per year for health / medical
- 500 rm per year for L&D
- 25% quarterly bonus (every 3 months) (Variable)
- 100 rm monthly for transportation (fixed)