Network Operation Centre (NOC) Engineer

• Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
• Investigate critical alerts and restoring normal operations.
• Document and track network issues, contributing to a knowledge-based system.
• Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
• Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
• Assess the potential impact of maintenance activities on nodes
• Monitor and address cases involving copyright violations, illegal content, and other abuse activities.
• Participate in projects
• Provide support via email, web portals, and occasionally over the phone.
• Collaborate with escalation teams to resolve service issues efficiently.
• Adhere to company processes and undertake additional duties as needed.

• Malaysians only.
• Bachelor's degree in Computer Science/Information Technology, or equivalent.
• Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.
• Experienced level: 0-3 years
• Open to Fresh graduates; internship experience in NOC/IT support, or enterprise technical support roles is a plus.
• Ability to work 12-hour rotating shifts, including weekends & Public Holidays.
• Proficiency in English (written and spoken); Mandarin is a plus.
• Strong analytical and problem-solving abilities.

EPS Consultants