Job Overview: We are seeking a motivated and experienced NOC Engineer to join our team in Malaysia. This role involves monitoring and supporting our 24/7 Content Delivery Network (CDN), a global SaaS cloud solution with over 300 locations. Responsibilities: Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs). Investigate critical alerts and restoring normal operations. Document and track network issues, contributing to a knowledge-based system. Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc. Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols. Assess the potential impact of maintenance activities on nodes Monitor and address cases involving copyright violations, illegal content, and other abuse activities. Participate in projects Provide support via email, web portals, and occasionally over the phone. Collaborate with escalation teams to resolve service issues efficiently. Adhere to company processes and undertake additional duties as needed. Requirements: Malaysians only. Bachelor's degree in Computer Science/Information Technology, or equivalent. Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP. Experienced level: 0-3 years Open to Fresh graduates; internship experience in NOC/IT support is a plus. Ability to work 12-hour rotating shifts, including weekends & Public Holidays. Proficiency in English (written and spoken); Mandarin is a plus. Strong analytical and problem-solving abilities. Salary range: RM 3 500 - RM 6 000 (depending on experience) Additional Information: Hybrid mode Fixed mobile allowance Shift allowance On-Call allowance Call out allowance Overtime claims On The Spot Award Long Service Award Leave encashment option Birthday gift vouchers Medical insurance Wellness benefit Office conveniently located within walking distance to public transport Show more Show less